Success Stories

Kansas City Hospice & Palliative Care

Success Story Information

Client:
Kansas City Hospice & Palliative Care
Industry:
Healthcare / Nonprofit
Focus Areas:
Technology Stability, Security, Operational Confidence
Location:
Kansas City, Missouri

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Your Trusted Technology Partner

We offer on-site services, call-in remote diagnostics, preventative maintenance service, computer training, and disaster recovery.

“Loquient has been a steady, trusted partner—focused on strengthening our technology foundation, enhancing security and resilience, and improving the overall experience for our team members.”

David Wiley

President & Chief Executive Officer | Kansas City Hospice & Palliative Care

Project Overview

Kansas City Hospice & Palliative Care (KCH) serves patients and families during some of life’s most meaningful and sensitive moments. Supporting that mission requires technology systems that are reliable, secure, and unobtrusive—allowing clinical and administrative teams to focus fully on care, not complexity.

As healthcare delivery and regulatory expectations continue to evolve, KCH sought a technology partner capable of providing stability, foresight, and trusted guidance without disrupting day-to-day operations.

The Objective

KCH engaged Loquient Inc to serve as a long-term technology partner, with an emphasis on:

  • Strengthening the organization’s technology foundation
  • Enhancing security and resilience appropriate to a healthcare environment
  • Improving the overall experience for team members through dependable, responsive support
  • Establishing clear visibility and accountability across systems and services

From the outset, Loquient Inc approached the relationship collaboratively—working alongside internal teams, respecting existing workflows, and aligning technology decisions with KCH’s mission and culture.

The Execution

Through a steady, proactive engagement, Loquient Inc helped KCH move forward with greater confidence in its technology environment. Systems are supported with a focus on continuity, risk awareness, and long-term reliability, allowing team members to operate with fewer distractions and greater trust in the tools they rely on every day in their hospice houses, in long term care facilities and in patients’ homes throughout Kansas City.

Rather than episodic fixes, the partnership emphasizes stability, transparency, and thoughtful planning—qualities especially important in a care-centered organization.

The Results

For healthcare and nonprofit organizations, technology is not just infrastructure—it is an extension of trust. KCH’s partnership with Loquient Inc reflects a shared commitment to responsible stewardship, operational confidence, and excellent support in service of people first.