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Success Stories

Warehouse1

Success Story Information

Client:
Warehouse1
Industry:
Material Handling Equipment Supplier
Focus Areas:
Security, Up-Time, Day to Day Tech Management
Location:
Kansas City, Missouri

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“Loquient has brought a steady, disciplined approach to our technology environment… Their presence adds confidence to how we manage technology across the company.”

Mary Lou Jacoby | CEO

Warehouse1

Project Overview

Warehouse1 is a Kansas City–based organization operating in a fast-moving, operations-driven environment where reliability, coordination, and consistency are essential. As the business has evolved, technology has become an increasingly important foundation for daily operations, customer service, and long-term growth.

Like many growing organizations, Warehouse1’s technology environment needed to support both operational demands and strategic objectives. With core business systems in place — including a robust ERP platform — leadership focused on ensuring that security, uptime, and day-to-day technology management were handled with discipline and foresight.

Warehouse1 sought a technology partner that could bring structure, accountability, and predictability to its IT environment without adding unnecessary complexity.

The Objective

  • Ensuring a strong, modern security posture
  • Supporting and maintaining a critical ERP environment (SAP)
  • Creating predictable uptime across systems that support daily operations
  • Establishing consistent oversight and response for technology needs

The Execution

Loquient partnered with Warehouse1 to provide comprehensive technology oversight focused on reliability, security, and operational consistency.

Rather than approaching IT as a series of isolated tasks, Loquient worked to:

  • Provide clear accountability for systems and infrastructure
  • Strengthen security practices through proactive monitoring and guidance
  • Support ERP and core business platforms with an emphasis on continuity
  • Establish predictable, professional response and communication standards

This approach ensured technology worked quietly and dependably in the background, supporting operations without disruption.

The Results

With Loquient’s involvement, Warehouse1 experienced measurable improvements in confidence and consistency across its technology environment:

  • Systems operate more predictably and reliably
  • Security is addressed proactively rather than reactively
  • Technology concerns no longer distract leadership from core business priorities
  • Teams benefit from clearer communication and dependable support
  • The consistency and reliability Loquient brings to Warehouse1’s technology operations directly supports the level of service customers expect and strengthens the relationships that contribute to their long-term success